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Journal of Information Science and Engineering, Vol. 26 No. 1, pp. 307-321 (January 2010)

User Interface Design for Public Kiosks: An Evaluation of the Taiwan High Speed Rail Ticket Vending Machine

FRODE EIKA SANDNES1, HUA-LI JIAN2, YO-PING HUANG3 AND YUEH-MIN HUANG4
1Faculty of Engineering
Oslo University College
P.O. Box 4, St. Olavs Plass
Oslo, N-0130 Norway
2Department of Foreign Languages and Literature
4Department of Engineering Science
National Cheng Kung University
Tainan, 701 Taiwan
3Deptartment of Electrical Engineering
National Taipei University of Technology
Taipei, 106 Taiwan

Low hardware costs and high staffing costs have resulted in an increase in public information and transaction kiosks. Ticket vending machines are one important subset of such kiosks. These machines must offer efficient service with zero tolerance for human error, require no user training and be accessible to a wide range of users. This study evaluates the user experience of the Taiwan high speed rail ticket vending machine in light of recent research results in human computer interaction. Several design problems are identified and improvements are suggested. A set of user interface design heuristics are suggested that can help kiosk designers avoid the most common design mistakes.

Keywords: public kiosk, ticket vending machine, touch sensitive display, user interface, human computer interaction

Full Text () Retrieve PDF document (201001_21.pdf)

Received January 30, 2008; revised October 8, 2008; accepted February 12, 2009.
Communicated by Jonathan Lee.