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Journal of Information Science and Engineering, Vol. 29 No. 1, pp. 133-147 (January 2013)

Interactive Knowledge Asset Management: Acquiring and Disseminating Tacit Knowledge

Department of Computer Science
Carlos III University of Madrid
Avenida de la Universidad, 30, 28911 Leganes, Madrid, Spain

This paper defines and validates a solution to support organizational learning through the interactive evolution of organizational knowledge. The approach includes mechanisms to acquire the experiences of individuals working in different teams and environments, combine them with the existing companys knowledge assets, and disseminate the evolved knowledge to all the project teams. This solution was validated in a controlled experiment involving junior engineers in a training course over a two-year period. The main objective of this experiment was to assess whether the proposed solution provides an effective learning environment to develop quality products. Results show that the approach helps engineers to improve their ability to learn and adopt new practices for software development, obtaining also high levels of quality in the products developed. These improvements are not immediate, however, so the benefits only become evident with time.

Keywords: organizational learning, software process improvement, new practices adoption, collaborative evolution of knowledge, tacit knowledge

Full Text () Retrieve PDF document (201301_09.pdf)

Received May 31, 2011; accepted March 31, 2012.
Communicated by Francisco J. Garcia-Penalvo, Ricardo Colomo-Palacios and Jane Yung-Jen Hsu.